Terms & Conditions
Last updated: 01 February 2026
Welcome to CLOUDHAUS. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General Conditions
By visiting our site and/or purchasing from us, you engage in our service and agree to these Terms & Conditions.
We reserve the right to update or change these terms at any time without prior notice.
2. Products & Services
We make every effort to display our products as accurately as possible. However, we cannot guarantee that colours, finishes, or details will appear exactly the same on all screens.
All products are subject to availability, and we reserve the right to discontinue any item at any time.
3. Pricing & Payments
- All prices are shown in Pound Sterling (£) and include applicable taxes unless stated otherwise
- Prices may change without notice
- Payments are processed securely through trusted third-party providers
- We do not store your payment details
4. Orders & Order Acceptance
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- Product availability
- Pricing errors
- Suspected fraud or unauthorised activity
If your order is cancelled after payment, a full refund will be issued.
5. Shipping & Delivery
Delivery times provided are estimates only. We are not responsible for delays caused by couriers, customs, or external factors beyond our control.
Risk of loss passes to you once the order is handed over to the delivery carrier.
6. Returns & Refunds
Returns and refunds are governed by our Refund Policy, which forms part of these Terms & Conditions.
7. Intellectual Property
All content on this site — including images, logos, product designs, text, and graphics — is the property of CLOUDHAUS and may not be copied, reproduced, or used without written permission.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, to the fullest extent permitted by law.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of United Kingdom.
10. Contact Information
For questions regarding these Terms & Conditions, please contact us via our email or by the form below:
Email: cloudhaushelp@gmail.com
FAQs
Find answers to common questions about our products and services.
30-Day Returns
Return unused umbrellas within 30 days. Faulty items replaced or refunded.
See Refund Policy for more details.
Standard shipping takes 5-9 business days.
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination.
No - all duties and taxes for global customers are included in the purchase price.
You will not be charged anything extra upon arrival.
Order confirmation emails are sent automatically after checkout. If you haven’t received yours within a few minutes, please check your spam or junk folder. If it’s not there, ensure the email address entered at checkout was correct.
Still can’t find it? Contact our support team with your name and order details, and we’ll be happy to help.
Get in Touch
Have a question or need assistance? We'd love to hear from you.