Privacy Policy

Last updated: 01 February 2026

At CLOUDHAUS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site or place an order, we may collect the following information:

• Personal details such as your name, email address, phone number, billing and shipping address
• Payment information (processed securely by third-party payment providers — we do not store card details)
• Order history and transaction details
• Device information such as IP address, browser type, and cookies

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Communicate with you about your order or enquiries
• Provide customer support
• Improve our website, products, and services
• Send updates or marketing emails (only if you opt in)
• Prevent fraud and maintain site security

3. Sharing Your Information

We only share your information when necessary, including with:

• Shopify (our ecommerce platform)
• Payment processors
• Shipping and fulfilment partners
• Analytics and marketing tools (e.g. website performance and advertising insights)

All third parties are required to keep your information secure and use it only for the intended purpose.

4. Cookies

We use cookies to enhance your browsing experience, analyse traffic, and personalise content. You can choose to disable cookies through your browser settings, though this may affect site functionality.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil orders, comply with legal obligations, and improve our services.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us vua our email or using the form below :

Email: cloudhaushelp@gmail.com