Refund Policy

Last updated: 01 February 2026

At CLOUDHAUS, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Returns Eligibility

You may request a return if:

• The item is unused and in original condition
• The item is returned in its original packaging
• The return request is made within 14 days of delivery

Items that show signs of use, damage, or alteration may not be eligible for a refund.

2. Non-Returnable Items

We do not accept returns for:

• Items damaged due to misuse or normal wear and tear
• Clearance or final sale items (if applicable)

3. How to Start a Return

To request a return, please contact us with:

• Your order number
• Reason for return
• Photos (if the item is damaged or faulty)

Email: support@cloudhaus.com

Once approved, we will provide return instructions.

4. Refunds

• Approved refunds will be processed back to the original payment method
• Refunds are issued within 5–10 business days after inspection
• Original shipping costs are non-refundable (unless the item is faulty)

5. Faulty or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.
We will offer a replacement or full refund at no additional cost.

6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty
• We recommend using a tracked service, as we are not responsible for lost returns

8. Contact Us

If you have any questions about returns or refunds, please contact us via email or using the form below:

Email: cloudhaushelp@gmail.com